Our logistical services currently cater to the USA mainland, HI and Canada. However, we regret to inform you that our current CA warehouse is unable to extend its coverage to Alaska, Guam, and Puerto Rico.

While our online store is unable to service Europe and other regions at this time, we extend a warm invitation to local store owners, distributors, and other interested parties to engage in discussions regarding potential cooperation. As part of this collaboration, we are excited to provide bulk quotations for our exceptional products. If you are interested in becoming a reseller and showcasing our electric skateboards, kindly click here to initiate contact via email. We are dedicated to expanding our reach and ensuring that our innovative skateboards are accessible to riders across various locations. Please stay tuned for updates on our global expansion plans.

• Prior to riding, we highly recommend reviewing our USER MANUAL for your safety.
• Ensure that each ride is within your skill level and wear appropriate protective gear.
• Before each ride, carefully inspect the screws on the truck and wheels. If any screws are loose, tighten them evenly and promptly.
• After each ride, it is common for your electric skateboard to accumulate dust, water, or dirt. Prior to riding, rotate the wheels to check for any unusual noises.
• Pay attention to the wear and tear of the belt, as it is a common issue. While rotating the wheels, observe the condition of the belt.
• Minimum safety gear includes a helmet, knee pads, and elbow pads. Properly preparing for your ride can help prevent various injuries. Exercise caution, remain aware of road and environmental hazards, and always check your equipment before each use. Ride within your abilities at all times.

Protect ourselves to feel the fun of electric skateboarding as much as possible and ensure a memorable riding experience!

At OMW, we take pride in offering custom-made wheels with superior performance. We understand the frustration of experiencing vibrations while riding. That's why we have specially designed OMW wheels to address this issue. Unlike some outer tires that have limited durability and can only run for about around 300km, our custom tires are engineered with advanced materials, to provide exceptional grip, anti-slip properties, and increased durability.

With our OMW wheels, riders can say goodbye to frequent inner and outer tire replacements and repairs. Our wheels are built to last, eliminating the board vibration and reducing the wobble caused by poor-quality wheels. Experience a smoother and more enjoyable ride with our superior complete wheels.

Choose our complete wheels for unmatched quality, durability, and performance. Say goodbye to vibrations and hello to a more stable and enjoyable riding experience.

Belt drives are the optimal choice for CAVALRY electric skateboard propulsion system. They provide a reliable and enjoyable riding experience, without the need for complex gearboxes. With a belt drive on the Cavalry skateboard, you can expect excellent performance, a quiet ride, and lower maintenance costs. Make the smart choice and go with the efficiency and user-friendliness of a belt drive for your electric skateboard.

When it comes to the best battery choice for your CAVALRY electric skateboard, there's a standout option that excels in performance and efficiency: the Samsung 50S. This battery is renowned for its exceptional capabilities, making it one of the ideal choice for riders seeking top-tier performance.

The Samsung 50S, endorsed by battery expert Mooch, is considered the best-performing round battery for currents under 10A. It offers outstanding performance even at 10A and 20A, making it well-suited for rides involving low to medium currents, such as reliable commuting and recreational skating.

What sets the Samsung 50S apart is its impressive efficiency at these current levels. Combined with its substantial capacity of 5,000mAh, it outperforms other options. This means you can expect an extended range for your rides, allowing you to explore more, push your boundaries, and enjoy longer skateboarding sessions with a premium experience.

At OMW, we are dedicated to providing dependable, versatile electric skateboards that deliver a premium riding experience. By choosing the Samsung 50S battery for your CAVALRY electric skateboard, you're opting for unmatched performance, reliability, and the opportunity to elevate your electric skateboarding adventures to new heights.

Lithium-ion batteries have an average lifespan of 700-1000 cycles, although their capacity will gradually decrease over time.

The longevity and cycle life of your electric skateboard battery can be influenced by the style of riding you prefer. Consistently demanding peak performance from your board, such as riding at maximum speed on thick grass, can place additional strain on the battery pack and potentially reduce its lifespan. It's worth considering that adopting a more relaxed and leisurely riding approach may help prolong the battery's longevity. To maximize the lifespan of your battery cells, we recommend following the guidelines for charging and usage, avoiding overcharging or discharging the battery, and protecting it from extreme temperature conditions.

Proper maintenance is crucial to keep your electric skateboard in excellent condition. Follow these tips to maintain your skateboard:

• Inspect belts, wheels and bearings: Regularly check your belts, wheels and bearings for signs of wear or damage. Replace any worn or damaged components to ensure a smooth and safe ride.
• Replace grip tape regularly: Worn or damaged sandpaper can compromise your grip while riding. Replace the sandpaper regularly to ensure optimal safety and traction.
• Keep it clean: After each ride, use a damp cloth to wipe down your board and remove dirt, dust, and debris. Avoid using excessive water or harsh chemicals that could damage the parts.
• Avoid riding in wet conditions: Riding your electric skateboard in rain or snow is not recommended. Wet surfaces can be slippery and increase the risk of accidents. Water can also damage the skateboard's components and reduce performance.
• Purchase parts from official sources: When replacing or upgrading parts, always choose reputable and official sources to ensure compatibility and quality.

By following these maintenance tips, you can prolong the lifespan of your electric skateboard and enjoy a safe and enjoyable riding experience.

• Keep your skateboard dry and at a normal temperature: Avoid exposing your skateboard to extreme temperatures above 30 degrees Celsius or below 0 degrees Celsius. High heat can be detrimental to the components, so it's best to store your skateboard in a dimly lit area like a closet or garage. Temperature has an impact on the capacity and power output of the battery. When riding your skateboard in the middle of winter, the surrounding air temperature can lower the battery's performance. However, there's no need to worry too much as the higher performance will return in the spring when warmer days arrive. It's important to keep in mind that extreme temperatures can affect the overall performance of the battery.
• Proper battery storage: If you use your skateboard infrequently, charge the battery to around 40-50% capacity before storing it. Avoid fully charging it to 100% or letting it discharge completely. Even during periods of non-use, check the battery level monthly to prevent it from discharging below the recoverable threshold. Failure to maintain the battery during long-term storage may result in the need for battery replacement, which is not covered by the OMW warranty.
• Avoid overcharging the battery: It's important not to leave your skateboard charging overnight or for extended periods. Overcharging can generate excess heat and reduce the overall lifespan of the battery. Charge the battery until the indicator light turns green and then disconnect the charger.
• Allow the battery to cool down: After a ride, wait for approximately 30 minutes before charging the battery. Allowing the battery to cool down helps maintain its optimal performance and extends its longevity.
• Purchase chargers from official channels: To ensure compatibility and safety, always buy chargers from authorized and official channels.

By following these maintenance guidelines, you can help maximize the lifespan and performance of your electric skateboard.

We offer complimentary delivery services for electric skateboards and parts orders within the continental USA.

For our customers in Canada and Hawaii, please be aware that additional fees or customs duties may apply, for which you will be responsible. The exact shipping costs will be provided during the checkout process. For parts orders within Canada, there is a fixed shipping fee of USD $5.

*Please note that in the case of international parts shipments, customs authorities in the destination country may impose specific tariffs.

For orders of electric skateboards shipped within the contiguous United States and HI, there are no additional customs duties to be paid because they are already included in the price.

For Canadian customers ordering electric skateboards, the shipping costs do not include the necessary duties and fees, so Canadian customs will charge these fees during the customs clearance process.

For parts orders, please note that customs duties may apply. The specific duties for parts will be determined by the customs authorities and will vary based on the value of the items.

If you need to change your shipping address after placing your order, we will do our best to accommodate your request. If your order has not been submitted to the shipping carrier or freight forwarder, we will contact them on your behalf to make the necessary changes. However, if your order has already been processed and submitted for shipping, we regret that we are unable to modify the address directly.

In some cases, we recommend reaching out to the official UPS/FedEx customer service to inquire about changing your address. Please be aware that these carriers may charge an additional fee for the address change service, and there is a small possibility that your shipment could be lost during the process. It's important to note that any losses or issues arising from address changes are not the responsibility of our company.

To avoid any complications, we kindly ask you to double-check and confirm your shipping address before placing your order. This will ensure a smooth and efficient delivery process. Thank you for your understanding and cooperation.

If your package is lost, we understand your concerns and we are here to assist you. In the unfortunate event that your package goes missing, please follow these steps:

1. Contact our customer support: Reach out to our customer support team immediately and provide them with your order details and tracking number, if available. They will initiate an investigation with the shipping carrier to locate your package.

2. Shipping carrier investigation: We will work closely with the shipping carrier to track down your package. This process may take some time, but we will keep you updated throughout the investigation.

3. Replacement or refund: If the package cannot be located within a reasonable time frame, we will offer you the option of a replacement shipment or a refund. We want to ensure that you receive your order or are properly compensated for any inconvenience caused.

4. Insurance coverage: Depending on the shipping method and insurance coverage, your package may be eligible for reimbursement. Our customer support team will guide you through the necessary steps to file a claim, if applicable.

Please note that while we take every precaution to ensure the safe and timely delivery of your package, unforeseen circumstances can occur during transit. Rest assured that we will do our best to resolve the situation and provide a satisfactory resolution.

We value your satisfaction and appreciate your understanding in this matter. Our team is dedicated to providing exceptional customer service, and we will work diligently to resolve any issues related to lost packages.

As an Electric Skateboard Company, we are unable to ship to PO Boxes, Military Bases, or temporary accommodation addresses in the USA. We require a physical street address for delivery to ensure the safe and trackable shipment of your package. We apologize for any inconvenience this may cause and kindly suggest providing an alternative address for your delivery.

The official shipping policy listed on our website states that electric skateboards require a signature upon delivery. This policy is in place to ensure the safe and secure delivery of your package. We prioritize the protection of your valuable purchase and want to provide you with peace of mind throughout the shipping process. When your electric skateboard is delivered, the carrier will require a signature from you or an authorized individual at the delivery address. This helps us ensure that your package reaches you without any issues.

For some orders, you may receive multiple packages. If you have ordered an electric skateboard along with additional parts, they may be shipped separately. Please note that the parts may be shipped after your skateboard has been delivered and signed for.
In cases where the parts cannot be accommodated in a single box, they may be divided into two boxes. We advise you to carefully monitor the tracking information, as it will indicate the number of boxes associated with your shipment.

Yes, it is possible to return your electric skateboard if you are not satisfied after the test ride. However, please note that you will be responsible for the return related cost. For more detailed information on our return policy, please click here.

For exceptional after-sales service support, please reach out to our dedicated team at support@omwboards.com. Kindly note that when contacting our after-sales service, it is crucial to provide the following information to expedite problem resolution:

- Your email used for placing the order along with the order number.
- The unique identification code of your skateboard.
- Please describe the problem in great detail, allowing us to fully understand the issue.
- If possible, include photos and videos that can assist us in analyzing and diagnosing the problem.

Thank you for choosing our electric skateboard company. We are committed to ensuring your satisfaction with our products and service.

*Discover additional details about our warranty by clicking here.

We are dedicated to providing you with a hassle-free after-sales experience. Here's how our process works:
1. Swift Technical Support: Our team of skilled technical experts will promptly diagnose any issues you may encounter. They will efficiently identify the exact problem, ensuring a quick resolution.
2. Fast Replacement Parts: Once the issue is confirmed, our after-sales support team will work with you to verify your shipping address. We will then expedite the delivery of the necessary replacement parts directly to your doorstep.
3. Clear Instructions: To assist you further, we provide comprehensive instructional documentation and videos along with the replacement parts. You'll find it incredibly easy to replace any part that requires attention, thanks to our user-friendly modular skid components.

Rest assured, during the warranty period, we cover all costs associated with parts and shipping if the damage is not caused by the customer. You can count on us to keep your electric skateboard running smoothly while delivering a seamless experience.

Choose our electric skateboards and enjoy reliable support that ensures your satisfaction every step of the way.